About Us & Our Business
Q1: What is your main business?
A: We are manufacture from CHINA specialize in exporting a wide range of machinery worldwide, including CNC lathes, CNC machining centers, laser cutting machines, hydraulic presses, surface grinders, and wire-cut EDM machines. Our core focus is to provide reliable industrial equipment solutions for global clients.
Q2: Why should I trust your company?
A: As a secondary sales unit of manufacturers, we ensure direct quality control over every product while offering competitive pricing. We have stable export channels covering multiple continents and a proven track record of delivering quality machinery to international clients. Our compliance with international standards and transparent after-sales support further reinforce client trust.
Clients & Markets
Q3: Who are your main clients?
A: Our primary clients include machinery traders and distributors from various countries, as well as direct purchases from mechanical manufacturing factories with production and maintenance needs.
Q4: Which countries do you export to?
A: We export machinery globally, with a strong presence in Latin America, Southeast Asia, and Central Asia. Key markets include Chile, Ecuador, Colombia, Peru, Mexico, Saudi Arabia, and other countries with growing industrial demands.
Products & Pricing
Q5: Where does your pricing stand in the market?
A: Our prices are positioned at the terminal level of the Chinese market, offering excellent value with mid-to-high quality standards. You get reliable performance without paying for unnecessary brand premiums, making our machinery a cost-effective choice for your business.
Q6: Are you a factory/manufacturer?
A: We are a secondary sales unit authorized by manufacturers. This unique position allows us to implement direct quality inspections during production and leverage bulk procurement advantages to provide favorable pricing.
Q7: Do your products meet international standards or certifications?
A: Yes, our machinery complies with international quality and safety standards such as ISO 9001. For specific markets, we can provide necessary certifications including CE (EU), SONCAP (Nigeria), and GOST (CIS countries) to ensure smooth customs clearance.
Orders, Payments & Trade Terms
Q8: What payment methods do you accept?
A: We currently accept T/T (Telegraphic Transfer) as the primary payment method. We provide free cargo insurance for all orders upon dispatch, covering transportation risks.
Q9: What trade terms do you support for purchases?
A: We support FOB (Free On Board) and CIF (Cost, Insurance and Freight) terms. If you do not have your own shipping agent, our team can assist with all logistics arrangements (sea/air/land freight) for safe and efficient delivery.
Q10: What services do you provide throughout the purchasing process?
A:
– Pre-purchase: Assist in machinery selection and provide customized technical solutions
-During production: Send regular manufacturing progress updates
-Pre-delivery: Conduct precision inspection and issue detailed delivery reports
-Post-delivery: Monitor vessel voyage and send customs clearance reminders
-After receipt: Offer prompt online support for operational/technical questions
-Post-warranty: Assist in purchasing wear parts at preferential prices
Q11: What are the typical lead times for orders?
A: Lead times vary by product type and quantity, generally 7–45 working days. Customized machinery may require extra time, and we will confirm the exact schedule after order confirmation.
Q12: Do you provide export documentation support?
A: Yes, we assist with all necessary export documents (commercial invoices, packing lists, certificates of origin, inspection reports) for smooth customs clearance.
Warranty & After-Sales Service
Q13: What is the warranty period for your machinery?
A: All machines come with a 12-month warranty starting from the shipment date. We provide free replacement parts for non-human-induced damages (excluding consumables like belts and bearings).
Q14: What after-sales support do you offer?
A: Beyond the warranty period, we provide technical support and supply replacement parts at below-market rates. Remote guidance is available for urgent issues, and on-site service can be arranged (client covers related costs). –.
Product Information & Resources
Q15: Where can I find more machine videos?
A: View detailed operation and demonstration videos on our YouTube channel. Alternatively, contact our website customer service—we guarantee a response within 7 hours.
Q16: Can I request a product sample or factory visit?
A: Full machine samples are not feasible due to size and cost, but we can provide detailed specifications, test reports, and live factory video tours. Factory visits are welcome by appointment for serious buyers.
