Часто задаваемые вопросы о станках с ЧПУ
Find answers to common questions about ZCIT machines, purchasing, payment terms, delivery, quality inspection, technical support and after-sales service. Whether you are looking for a CNC lathe, CNC machining center, milling machine, laser cutting machine or other industrial equipment, this FAQ provides practical information to help you plan your purchase.
01. About ZCIT Machines
Q1. What machines does ZCIT manufacture?
ZCIT is a professional CNC machine manufacturer specializing in CNC lathe machines и CNC machining centers.
Our CNC lathe range includes flat bed CNC lathes, slant bed CNC lathes and CNC pipe threading lathes. Our CNC machining center range includes vertical and horizontal machining centers.
Machine configuration can be selected according to the workpiece, machining requirements, production volume and customer requirements.
Q2. What machines does ZCIT supply besides CNC machines?
In addition to our core CNC manufacturing business, ZCIT supplies a wider range of metalworking and fabrication equipment.
Our supplied product range includes laser cutting machines for sheet metal and tubes, laser welding machines, laser marking machines, plasma cutting machines, bending machines, conventional lathes, milling machines and related machine accessories.
The available equipment depends on the specific application and configuration required by the customer.
02. Choosing the Right Machine
Q3. How do I choose the right machine for my application?
The right machine depends on your workpiece, material, dimensions, machining or cutting requirements and production volume.
For CNC lathes, useful information includes workpiece diameter, machining length, material and required CNC control system.
For milling machines and machining centers, provide workpiece dimensions, material, machining operations and required working range.
For laser or plasma cutting machines, provide the material type, plate or tube dimensions, material thickness and cutting requirements.
You can send us these details, drawings or photos, and our team can recommend a suitable machine configuration.
Q4. Can I request a specific machine configuration?
Yes. Machine configuration can be discussed according to the application and order requirements.
Depending on the machine, options may include CNC control system, tool post or turret configuration, spindle configuration, machine size, accessories and other technical specifications.
Please provide your application requirements before quotation so that the machine configuration can be confirmed accurately.
Q5. What information should I provide when requesting a quotation?
The more technical information you provide, the more accurately we can recommend a machine.
For a CNC lathe, please provide the required turning diameter, machining length, workpiece material and other important requirements.
For a milling machine or machining center, provide workpiece dimensions, material, machining operations and production requirements.
For laser or plasma cutting equipment, provide material, thickness, cutting size and expected production volume.
You can also send drawings, photos or machine specifications you are currently using.
03. Products & Applications
Q6. What types of CNC lathe machines does ZCIT offer?
ZCIT manufactures CNC lathe machines for different turning requirements, including flat bed CNC lathes, slant bed CNC lathes and CNC pipe threading lathes.
The range covers different workpiece sizes, spindle configurations, turning capacities and CNC control options.
The suitable model depends on the workpiece diameter, machining length, material, production requirements and required configuration.
Q7. What types of CNC machining centers does ZCIT offer?
ZCIT manufactures CNC machining centers for different machining applications, including vertical and horizontal machining center configurations.
The suitable machine depends on the workpiece size, material, machining operations, required working range, spindle requirements and production volume.
Please provide your workpiece information and machining requirements so we can recommend an appropriate configuration.
Q8. Does ZCIT supply conventional milling machines?
Yes. ZCIT supplies conventional milling machines for general metalworking, machinery manufacturing, maintenance, repair, tooling and other machining applications.
Available configurations include different vertical, horizontal, universal and bed-type milling machines.
For example, the Универсальный фрезерный станок XM1460 provides both vertical and horizontal spindle configurations and a large 1800 × 400 mm worktable for larger machining applications.
Q9. What laser and fabrication equipment does ZCIT supply?
ZCIT supplies a range of metal fabrication equipment, including sheet metal laser cutting machines, tube laser cutting machines, laser welding machines, laser marking machines, plasma cutting machines and bending machines.
The appropriate equipment depends on the material, dimensions, thickness, cutting or fabrication process and production requirements.
Please provide your material specifications and application requirements when requesting a quotation.
04. Quality Inspection & Payment
Q10. How do you ensure machine quality before shipment?
Every machine undergoes laser interferometer calibration, sample trial cutting and a 72-hour continuous operation test before shipment.
Full inspection reports and pre-shipment videos are provided before dispatch.
The inspection process is intended to verify machine performance and help confirm that the delivered machine matches the agreed configuration and requirements.
Q11. What are your payment terms?
We accept T/T (Telegraphic Transfer).
Our standard payment terms are 30% deposit upon order confirmation, with the remaining 70% balance due prior to shipment.
Payment terms are confirmed with the customer as part of the order agreement.
Q12. What is the typical lead time for a machine order?
Standard models are shipped within 20 to 30 days after deposit receipt.
Customized machines or special configurations generally require 30 to 60 days depending on the specifications.
The exact production schedule is confirmed according to the machine configuration and order requirements.
05. Shipping & Export
Q13. Do you ship machines internationally?
Yes. ZCIT supplies machinery to customers in international markets.
Before shipment, we confirm the machine configuration, technical requirements, packaging and shipment arrangements with the customer.
Shipping arrangements depend on the machine size, destination, order requirements and agreed delivery terms.
Q14. Do you provide export documents?
Yes. We can assist with the export documents required for the shipment, such as commercial invoices, packing lists, certificates of origin and inspection documents when applicable.
The exact documents depend on the destination country, shipping arrangement and customer requirements.
Q15. Can I inspect the machine before shipment?
Yes. Machine inspection and pre-shipment verification can be arranged according to the order requirements.
We provide inspection information, test results and pre-shipment videos. Customers can also communicate specific inspection requirements with our team before shipment.
06. After-Sales Service & Technical Support
Q16. What after-sales support does ZCIT provide?
ZCIT provides practical after-sales support for customers worldwide.
Support can include installation guidance, machine operation training, technical communication, troubleshooting assistance and spare parts support.
The specific support provided depends on the machine model, configuration and customer requirements.
Q17. Can you provide technical support after the machine arrives?
Yes. We can provide remote technical support after the machine arrives.
Depending on the situation, communication can be carried out through WhatsApp, email, video calls or other available communication methods.
Customers can provide machine information, photos, videos, alarm messages or other relevant details to help us understand the issue and provide appropriate guidance.
Q18. Can I purchase spare parts from ZCIT?
Yes. We can help customers identify and source suitable spare parts according to the machine model, configuration and replacement requirements.
When requesting spare parts, please provide the machine model, part name, photos, serial number if available, or other relevant information.
07. Warranty & Order Support
Q19. What warranty do you provide for your machines?
Warranty terms are confirmed according to the specific machine and sales agreement.
The applicable warranty conditions are confirmed with the customer before the order is finalized.
If you have specific warranty requirements, please discuss them with our team before placing the order.
Q20. Can I visit the factory before placing an order?
Yes. Factory visits can be arranged by appointment for serious buyers.
If you are planning a visit, please contact us in advance so that we can arrange the appropriate schedule and machine information.
08. How to Request a Quote
If you are planning to purchase machinery, send us your machine requirements and the information available to you.
For faster evaluation, please include the machine type, workpiece or material information, required dimensions, production requirements and destination country.
You can also send drawings, photos or specifications of your current machine.
Need Help Choosing the Right Machine?
Tell us what you need to machine, cut or fabricate. Our team can review your requirements and recommend a suitable machine configuration.